General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Credit score issue (fault with o2)

A cheque was wrongfully added to my account by a member from o2 in July. This paid my bill and credited my account with the remainder. The real owner of the cheque then presumably cancelled it and the cheque bounced. This resulted in my direct debit ...

5G woes

Excuse the long story. So my last phone was a Galaxy S20 Ultra bought specifically because it was one of the first 5g capable phones. My next phone was a Galaxy S22 again 5G capable.My home is literally within sight of a 5G tower and my City has pret...

Payment failed now they passed my case to a debt collector agency

i made my last payment over the phone.apparently that failed and they sent my case to a debt collecting agency and there is nothing they can do anymore.its not my fault their system failed to take payment.that agency is asking for some fees so i have...

Artificial Intelligence (AI)

Just when you thought that you were getting on top of ChatGPT and Microsoft Copilot, Samsung announce their own AI tool, Samsung Gauss :- Samsung joins the AI race with Samsung Gauss – and the Galaxy S24 could benefit | TechRadarhttps://www.techradar...

02 travel inclusive zone

I have the 02 travel inclusive zone bolt on and I'm going to Canada for a year to travel, I was told in store that I can only use it for 45 days while in canada and after that I'll be charged for using it. Is this correct or is it longer/shorter? I'm...

I am being charged for a phone I don’t have

Hello,i had ordered a pink iphone 15 to pickup at Birmingham new street store. I later figured I would prefer the plus so I placed another order for the 15 plus which was delivered to me. Wanted to give the 15 to my mum so I went to the store to pick...

All of a sudden network not available

Out of the blue yesterday my iPhone 11 Pro Max said network not available, I tried taking sim out and back in but no luck, checked issues in my area but nothing and my Wife's O2 sim worked fine. Tried my Wife's sim in my phone but still the same, she...

Is this a scam?

Hello All, I've had my phone number for many, many years now, over the past couple of years I've noticed an increase in spam / scam text messages, but that was it. Over the past two weeks I've now had two calls, which I answererd, from two people ask...

Recent text re festive rewards

So I just got sent a text regarding "festive rewards" which provides this web address to head to (REMOVED) but it comes back as "Internal Server Error" - is it a fake/scam or something else? I normally don't ever bother with these texts but the winte...

WILL O2 EVER SELL MACBOOKS/MACBOOK PROS IN THE UK?

I’ve been with O2 for a long time and am mostly happy. There’s the odd mobile blackspot, which I’ve reported, but that aside I like being with O2. I’ve had multiple products, from iphones, apple watch, iPads, iPad Pros etc. Obviously I’m heavily inve...