General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Unsolicited contract

I was contacted by an O2 call center, they said they wanted to lower my phone bill, but instead they sent a £1000 I phone and put me on an unsolicited contract. I sent the phone back and made it clear I had no way or means to afford the phone or the ...

Order still processing

I ordered a phone on December the 2nd, got sent the contracts, payment got taken, paid for next day delivery but the order is still processing, spoke on the bot chat and phoned up but no answers, does anyone know why this is please?

Complaints - STAND YOUR GROUND!

So, I have had issues with my network for the last 8/9 weeks constantly, where I have no service indoors, or outdoors. I raised this with O2, I was provided with a new sim card which done nothing. I've been with O2 for about 18 months at this point, ...

Do you back up your precious data in more than one place ?

Following the accidental deletion of some customer data by Google recently, the subject of backups has been in the news. This article is a typical example :- Can Big Tech destroy our digital memories? - New Statesmanhttps://www.newstatesman.com/scien...

Trying to use partners old phone

Hi, my partner recently upgraded his Samsung phone and kept his EE number. I am trying to use his old phone with my O2 pay as you go sim. Everything is fine apart from the fact I am not receiving texts from his new phone, have received texts from var...

Apple Watch Cellular Plan Error 14

I had to restore my Apple Watch and when trying it add back the cellar plan it says the following:Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

OFCOM. Mid Term Price Rises

Some movement, but any changes will be too late for the next round https://www.bbc.co.uk/news/business-67680327.amp

Regarding my overdue bill

HiI was due 108.89 pounds earlier however I paid it yesterday. It's still showing that it's due. May I please know what is happening?Thank you

Samsung S9 MCK

Hello All,I accidentally blocked my phone when I wanted to use a card from another network. I have an nck number but I entered it incorrectly and now I need an mck number. can you help me ?Regards.

Stuck at credit check

I have recently purchased (tried to purchase) an Apple Watch series 9 with o2 who have already taken a deposit out of my bank account and sent me contract documents however I have not passed checkout.I received an email on Friday stating that it will...