General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Victim of fraud

Basically someone ordered IPhone on my name , I was shocked when direct debit is set on my account, I informed my bank and cancel it , reported to 02 also to action fraud , it’s been 8 months, I called hundred times, send a lot of emails to fraud tea...

Scam

I received a call on the 16 December 2023 from one of your agents, informing me that I am entitled to a 30% reduction on my bill and due to my many years of being a loyal customer, I will be sent a gift hamper. This was confirmed over the phone and t...

third class mail used by O2

Unbelievable , since i posted yesterday about being disconnected when my account is in credit . i now find a letter was sent to me dated 6th December , threatening to disconnect within 7 working days if i did not send payment - which by the way is no...

Turn Off These 2 iOS Settings to Help Your iPhone Battery Last Longer

I am not an iPhone user, but I believe that this article might be of use to some community members :- Turn Off These 2 iOS Settings to Help Your iPhone Battery Last Longer - CNEThttps://www.cnet.com/tech/mobile/turn-off-these-2-ios-settings-to-help-y...

Upgrade 2 & 1/2 months waiting still

2 and 1/2 month waiting for my iPhone 15 pro max to come and paid £500 upfront and still no phone and nobody can tell me when it’s coming will even be here before Christmas, I have been a LOYAL customer to 02 for 15 years and this is totally unaccept...

iPad Air 5th Gen wireless and cellular - O2 monthly sim

I have recently bought an iPad Air 5th Gen WiFi and Cellular - I do not own an iPhone.I have no issue with connecting via the O2 sim for data, but I am having an issue with the O2 sim and making changes to MyO2. As I understand things the iPad will n...

Text scam?

Hi, I received a text from someone I thought was O2, I didn’t realise at the time that it was a potential scam, on my notifications it came through as O2:UK so thought it was real, looked at my messages and this was the body of the text:This is O2. W...

Upgrade Not Delivered after 2 Months

Hi, I upgraded my device back in Oct 2023 had as part of that upgrade was Samsung Ear Pods 2. I am yet to receive the ear pods and have contacted customer service well over 5 times all which have resulted in the same outcome.... no ear pods or no ema...

iPhone stops working when abroad.

I spend a lot of time in Hungary and frequently my mobile data stops working.As it was working I know that this is NOT a setting issue on my iPhone.The solution is to ring O2 support (+44 7860 980 202 but please check this yourself in case O2 change ...

Another 360 Question - 3rd Party Upgrade

I purchased an upgrade through Mobile Phone Direct earlier this week as going through O2 direct was hugely more expensive. However I've found out that I've been migrated to the new 360 system and MPD are saying that they are not able to process my up...