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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Why does o2's credit card payment block Micrsoft Wallet

I've not found a website before that prevents you using your wallet app to complete a payment. The O2 pay by credit card has a field for your credit card numbers shown with hyphens in it incidentally (which it then doesn't want you to enter anyway!) ...

Baldgyt by Level 1: Joiner
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Constant Pop Up on Forum

Is anyone else getting constant pop ups on the forum, such as this No matter which browser or OS i use they pop up every few minutes... How can I kill the damn things...

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madasaf1sh by Level 76: Forum Legend
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  • 131 replies
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One Ring Scam advice

Good afternoon, I'm after some advice, my father-in-law had a missed call from a number that turned out to be in Tunisia, he tried to return the call, it rang twice before he hung up. His bill has arrived and he has an international call that states ...

O2 PAYG versus a O2 24 month contract

I'm travelling to Spain in a few week and am thinking about changing from a PAYG to a 24 month contract as I was informed it would be better for making and receiving calls due to no 4G calling with PAYG while roaming.Are there any other benefits to h...

Hutches by Level 1: Joiner
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ISP BT and EE Introduce New UK Pricing Policy for Customers

There is a good chance that mid contract price increases end up far more expensive under this scheme for the majority of customers.Guess this gives O2 and the other networks a figure to work with. https://www.ispreview.co.uk/index.php/2024/04/isp-bt-...

Enlli by Level 65: Ultra-cool
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Payment Breaks

Hi all,Just wondering if O2 offer payment breaks as I've come out of work due to a disability and currently struggling financially. I should be receiving my disability benefit by June so that's still this month and next month I have to pay for (28th ...

Gav97 by Level 1: Joiner
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  • 2 replies
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SPEND CAP

HiI understand that an 02 £0 spend cap does not allow any international calls etc - but does anyone know if that also applies to a second sim on the same mobile operating on a different network (Vodaphone)

GTB by Level 1: Joiner
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  • 2 replies
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Abroad

Be very careful when abroadMyself and wife turned data roaming off and only used local wi-fi and whats-app when in South AfricaThe wife had 4 calls (including from O2!!!) none of which she answeredshe was still charged 2 pound for each callContacted ...

BRYLYS by Level 1: Joiner
  • 275 Views
  • 6 replies
  • 0 kudos