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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28890 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29252 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 48227 Views
  • 117 replies
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New phone

Why are contract prices cheaper than if you purchase a phone in a store??

Matey by Level 1: Joiner
  • 257 Views
  • 3 replies
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Compliment Staff

How do you send a compliment about a member of staff who has provided outstanding service

Bex14 by Level 1: Joiner
  • 339 Views
  • 4 replies
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Is O2 Upgrading Platform?

I've placed an order on a 3rd party website for a phone+contract with o2 however I've been advised that my order is delayed because "O2 are currently in the process of updating their computing platform to increase their security and processing abilit...

trinky by Level 1: Joiner
  • 324 Views
  • 1 replies
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Cancel sim

My son no longer needs his sim/data as he has a new sim card as he is in Australia, how do I cancel that account?

Fi4 by Level 1: Joiner
  • 201 Views
  • 1 replies
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Call forwarding issue with Iphone / O2 software update

Hi Call forwarding has stopped working on the phones functionality.Called customer service - it's an apple issue due to iphone updates - contacted apple - no knowledge of the issue.Tried a non-O2 sim in the i phone - call forwarding functionality on ...

PaintBiz by Level 1: Joiner
  • 434 Views
  • 3 replies
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Millions of people on classic mobile contracts are overpaying for their phones.......

Some curious assertions in this article :- One in three Millennial and Gen Z adults still have their phone bill paid for by their parents. - Virgin Media O2https://news.virginmediao2.co.uk/one-in-three-millennial-and-gen-z-adults-still-have-their-pho...

Oxonian by Level 27: Desk Jockey
  • 904 Views
  • 8 replies
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o2 rolling plans not as good as they made out to be

o2 pay and go rolling plans seem good but they are at times not as good as they are made out to be.I only saying this as every few months I have had problems with the rolling plans since I moved from o2 pay and go big bundles nearly a year ago.Some m...