General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 helps customers take a big bite off their Prezzo bill with a 25% discount

This might be of benefit to some Priority users :- Virgin Media O2 helps customers take a big bite off their Prezzo bill with a 25% discount every day of the week, courtesy of Priority from O2 - Virgin Media O2 https://news.virginmediao2.co.uk/virgin...

Contact

How do you contact O2 when you switch to another provider? Even when you say you're not ringing off an o2 number they still link it to the account and cut you off

Stay with 02, and keep number

I currently have a contract with 02 and I pay monthly, I'm now over contract and want to change my phone. However the price of the contract is literally half the price going through mobile phone direct instead of my02 upgrade. So is there any way I c...

Switch up not allowed

According to the store even tho I got my original switch up back in July 23 before new rules came. They won't switch me up as my account says 90 days. I've always been able to switch up normally.

First Price Rise of the Season.

Still less that those expected on the Big Fourhttps://www.moneysavingexpert.com/news/2024/01/sky-mobile-customers-price-rise/

Porting Nightmares

Hello I really need some people who know what they are saying and doing to look into things for me... I have seen what I think are a number of threads on here where @O2Lisa was addressed. Hoping that someone such as @O2Lisa can help. Spent over two h...

Virgin Media O2 offers massive savings for small business customers this January

This might be of interest :- Virgin Media O2 offers massive savings for small business customers this January - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-offers-massive-savings-for-small-business-customers-this-january/

My SIM Swap nightmare with O2

My first post. Apologies if I sound harsh but O2 support has been very poor and I am left devastated and tired working with O2 support staff. Just terrible. Sorry to start like this. Here is my story and ongoing saga with O2. I worked for an employer...

O2 poor technical skills

I have to say .. o2 have gone from being the best customer service to the absolute worst! For over a year they have failed to sef up my LTE watch and have been charging me. They have an option to resolve or I'm going to expose them with the calls I h...

Going abroad

Going from UK To France for 6 months I have a contract with 02 what will this change. Currently my phone cannot call France from UK. When I go to France will my phone work ?