General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Changing of Phones

Hi Everyone! I'm not really sure where to post this query, but in 2022, I paid off the rest of my contract on my then two and half years old iPhone XR, just because it had begun slowly decreasing in performance. I went with the Nokia G11 Smartphone a...

Samsung S24 Ultra - worth an upgrade ?

So yet another year and another new Samsung flagship release. Nothing is really officially announced yet however there are enough details available to compare to older models. Exynos models will be S24 in Europe it appears. Snapdragon versions will i...

ordering omline

I thought it would be quicker ordering on line and colleting in store, next day. Phfffffff. what aload of rubbish. customer servies (phone call) customer servies chat online and sales team are less then helpful. i could have gone into a store and had...

Number port

4 days now still waiting on my number port what a complete waste of time o2 is just decided to cancel the contract and they didn’t even try and sort it out and asked if I wanted to upgrade they don’t know there **** fro there elbow

22 January 1984

Some community members might remember this :- Mac at 40: User experience was the innovation that launched a technology revolution (theconversation.com)https://theconversation.com/mac-at-40-user-experience-was-the-innovation-that-launched-a-technology...

Nightmare issue with number switch and chats

An ongoing saga of changing number with my prior O2 number to new contract SIM. I started on 22nd Dec and am getting nowhere 27 (yes, 27 experts/advisors in....)

Very Poor Service from 02 complaints department

Morning everyoneMy wife was a victim of fraud 2 months ago, immediately reported it to 02 and nothing has happened. The fraudsters "bought" a couple of expensive phones using her account details and although they did not get the phones delivered, it ...

Galaxy Buds Pro2 for £1 with upgrade

I upgraded my phone over three months ago with the above offer being available. I have had two codes sent. Neither are valid. I have phoned, messaged and complained but to no avail. I feel like I am being ignored so that I will go away. Any help woul...

Notice of Disconnection!

I am having the most HELLISH experience with O2. I took out a £5 monthly contract with O2 and must have created an email for him to receive bills. What a bad idea! My 12 year old subsequently lost his phone around April/May 2023. I rang O2 to ask the...

Inflation is up

Well, December CPI has come in at 4%That means many networks that use the Dec CPI figure for their annual rise will be charging 7.9% extra. RPI, used by Virgin was 5.2% and could rise further next monthThat would give (on present figures) a rise of 9...