General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Identity Fraud - O2 Fraud Team is unresponsive, Mortgage has been declined

I suffered from identity theft in April 2023, and raised this a number of times with O2. I have called back multiple times OVER FOUR MONTHS! and have been waiting for the Fraud team to give me a call back to investigate the issue. I have a Fraud tick...

Galaxy buds

I purchased my phone two months ago order number Ms-xxxxxxxxxx on the 9th Novemeber 2023 samsung galaxy a34 5g I was ment to receive a code for the Samsung galaxy buds after 30 days of purchase I have now called o2 twice and still not received this c...

Galaxy Buds

So..... its been 117 days since my contract start. It beyond a joke. Weekly chats to the useless advisors only to hear 'rest assured', 'trust us' and 'please wait 5 more days' O2 can go f*ch themselves after this

Consistently poor signal

Both at my home and place of work I consistently have a poor signal level.SMS do not arrive, until hours later when I pass a better signal area. Calls are impossible to connect.I report these, and get replies saying O2 is try hard to fix the issue, t...

Samsung Galaxy 6 - Smartwatch Preorder offer S24 Ultra - Dead link

I don't know if anyone at O2 is aware, but the Samsung Galaxy 6 smartwatch claim link is broken. There is a space between "Samsung and offers" in the t's & c's of the link which means it will not work. For those who are less tech-savvy this is the co...

Complaint

I made a complaint by telephone. This took over an hour and I was told I would get a call in about a week. That was November. i went on live chat and requested that they ask someone to actually call me back. I was told that the live chat team cannot ...

02 switch up problems

I currently have the fold 4 with switch up on the contract. I have been into 2 stores to carry out the pre-order for the s24 ultra but neither have been able to complete it. They go all the way through the process and it come up with something like e...

O2 UK Highlights New Masts to Boost Shetland 4G Mobile Cover

VMO2 press release on the matter :- Virgin Media O2’s investment to bring enhanced mobile coverage to Shetland community welcomed by local MSP - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2s-investment-to-bring-enhanced-mobile-cove...

Identity Theft

I have been the victim of identity theft. The thief took out some O2 contracts and obviously never paid any bills. The other phone companies they did this with were brilliant, one phone call and it was sorted. Not O2.The call centre does not seem to ...

Impossible to cancel Son's contract

My Son's contract has expired. I am the account holder but it is his phone. I pay the bill. He wants to pay his own phone rather than shipping me the money. We went onto the shop but apparently they can't cancel contracts. I tried to cancel the contr...