Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28878 Views
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29239 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 48211 Views
  • 117 replies
  • 0 kudos

Mobile pay monthly

I recently changed my data plan for my mobile but i now want cancel it within the 14 day period. I've been on the app but i cannot seem to find anywhere i can cancel. Can anyone help me with this. Thank you

GR4 by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Recurrent calls from Sales girl

Hi I keep getting phone calls every 2-3 days informing me that they can reduce my O2 bills. I am on a Monthly Discount Contract and pay £12 a month. They keep offering a new package. I am not sure they are genuine. How can I find out whether the pers...

Radur by Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos

Worlds worst customer service

O2 Are without the worst customer service EVER !!! My mobile data NEVER works. The phone me claiming to be calling from Haverfordwest but it’s clearly a international call with a foreign operator that was unintelligible, to tell me something I couldn...

zuckoff by Level 1: Joiner
  • 349 Views
  • 2 replies
  • 0 kudos

Bill PDF file size increase

Ever since joining O2 the bill PDF files have been around 35Kb each month.I just downloaded this month's bill today - it has increased in size by nearly 60 times, it is now 2Mb!Why the sudden increase - it is totally unnecessary and wasteful of space...

RazziB16 by Level 1: Joiner
  • 811 Views
  • 10 replies
  • 0 kudos

Mainly for Info re state of play Vodafone / Three

My concern is the possible reduction in MNVO'S. We have lost Plus Net and Virgin recently. Will Smarty or Voxi survive this tie up. https://www.lightreading.com/regulatory-politics/eu-waves-through-vodafone-three-merger-but-all-eyes-are-on-uk-approva...

Enlli by Level 65: Ultra-cool
  • 674 Views
  • 9 replies
  • 1 kudos

CCJ for someone else's O2 bill

I'm receiving demands from Overdales solicitors that I pay a CCJ due to an outstanding O2 bill. I have never had an account with O2. I replied out of courtesy to say they've reached the wrong person, but they are insistent that I have to pay. I've ev...

jdelan by Level 1: Joiner
  • 915 Views
  • 10 replies
  • 0 kudos

iPhone 15 vs pixel 8?

Hi everyoneOk so my birthday is next week and my mom and sister are going half on treating me to a new phone as I seriously need a new one.They were going to get me the iPhone 15 as I've always wanted an iPhone and I've always been told that iPhones ...

Hugo4ever by Level 1: Joiner
  • 1350 Views
  • 16 replies
  • 0 kudos

unlimited data and unfair usage policy!

Hi there - hope someone can shed some light on this matter. I just got an unlimited data plan with O2, coming from Three, who unfortunately started having mast issues in my area, but was more than happy with them, and their unlimited data is 'truly' ...

SteveDM by Level 1: Joiner
  • 714 Views
  • 5 replies
  • 0 kudos