General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

COMPLAINT - Unable to make contact

Hello All,I am writing this in order to reach out to anyone looking to raise a complaint with O2 for any part of their service through their complaint email complaintreviewservice@o2.com. Upon sending an email to this address you automatically receiv...

VM / O2 dongle

Hi,I have the VM /O2 backup dongle but despite the coverage checker saying I should have good 4g indoor and outdoor service Ithe dongle just doesn't get a signal. VM's engineer suggested it could be a faulty dongle so that was repolaced along with a ...

Virgin media merge

I am still being charged by virgin media 7 months after the I was merged to o2. I am owed £350 and virgin media have been no help at all, I keep being cut off. O2 customer service hasn’t been much better, I get the same treatment. I never asked to be...

Fitbit customers say devices unusable after update

This might be of relevance to some :- Fitbit customers say devices unusable after update - BBC Newshttps://www.bbc.co.uk/news/technology-68140297

New Pixel 8 Pro Delays

Can someone provide some information about when the Pixel 8 Pro will be in stock? Ordered last Tuesday and it still says "over four weeks" No mention of the delay during the buying process, only after complete and paid

Nuisance calls

Hi I have had 5 No called ID calls and the person knows my name and number. I dont them. Is there any way of finding out their number?

Apple Watch Error Code 30

Hello. I have been trying to set up an existing data plan on my Apple Watch. However I get error code 30. O2 customer services are absolutely no help. If they actually listen to my issue they reset something and tell me to wait 24 hours, and then spe...

changed tarif

so angry I called CS for support as i got a text message which i thought was a scam only to then be scammed by actually 02 taken money out of my account and changing my tariff after the called ended I rang up again to now be told i have to wait for t...

WiFi and 4G on London Transport

This topic has cropped-up on a few occasions recently. An update about the King's Cross area :- King’s Cross rail tunnels get improved phone coverage (ianvisits.co.uk)https://www.ianvisits.co.uk/articles/kings-cross-rail-tunnels-get-improved-phone-co...

Nhs Discount

I already have an O2 phone account with nhs discount. If i were to buy a monthly Ipad contract, would i be able to get the nhs airtime discount on it too?