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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29276 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Relay UK Service

I have the added bolt-on for the Relay Service and downloaded the app but I can't get the service to work.I have contacted Relay UK Service and they have commented it could be because the network see's the prefix of 18001 which you need to dial out a...

Lesg by Level 2: Apprentice
  • 7337 Views
  • 2 replies
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What a lovely Surprise. Thank you x

I had a parcel arrive today and was quite confused as I hadn't ordered anything!When I opened it, it was a box full of O2 Surprises. A lovely thought.The box contained an umbrella, a power pack charging unit, a collapsible cup, some sweets, and a lov...

Cleoriff by Level 94: Supreme
  • 6221 Views
  • 84 replies
  • 3 kudos

Being stuck in limbo they call credit check

Hi all!Can someone help me out in figuring out how to move on from credit check. It's my fourth time reaching out to cs and they always say the same thing. Wait for 24hrs, they send a notice to credit check referral to lift my order being there.I ord...

Daledogg by Level 1: Joiner
  • 523 Views
  • 1 replies
  • 0 kudos

Phone arrived at couriers damaged.

My new phone was meant to arrive on Monday. Id tracked it through DHL tracking. By Tuesday it still hadn't arrived, so I contacted them. They said it arrived damaged, will be sent back an that I should contact 02.Im struggling where to find the link ...

Samsung s21 ultra

I've upgraded from my s9, the sim in the 21 isn't provisioned, no way to speak to an operator, can't even find my new number anywhere. what do I do?

Customer service is terrible

I have been trying to find out the status of an order that I have placed with O2 for two days it’s obvious they don’t want my business I can go to EE or someone else to buy the very same item but I thought it be convenient to keep it all together wit...