General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Robin is the BEST employer at O2!!!!!

I just spoke with the most loveliest colleague of yours called Robin over the phone. I was having trouble with a payment and she helped me for over 30 -minutes on the phone and was so lovely to me. I don't know where to write this review but honestly...

Tariff

I want to continue on my sim only tariff at its currently set fee, I’ve had a text saying can change this, but do I have to?

Tracking

Hi, ordered the new Apple Watch, got email today saying ‘The big day is almost here - your order's on its way.’ then the details of my order with Parcel/tracking Number. when I log into My02 and scroll to the bottom for ‘track my order’ it bring up t...

Safe mode

How do I turn off safe mode

Ereaders froze

Kobo (Aqua? )Ereader one glows. It is about 4 yrs old. Suddenly it froze on page. If it is switched on it powers up comes to page but blanks out immediately . Note asks to me to charge the reader. Ive tried 2 chargers with same result. Kobo Ereader 2...

Can I make my iPhone sim free

Keeping my mobile number when moving abroad

Is there anyway I can keep mymobile number when moving abroad ?

Resolved! Order is out of stock, after being told it was in stock and ready to ship

So I decided to get a new phone today, rang o2 and ordered a Samsung S3 Mini. Was told it was in stock and will be shipped and I would have it tomorrow. Get a text a bit later saying it is out of stock and would be back in tomorrow... so because of t...

Ask bongo

Hi has anyone else had this appear on their bill, my daughters phone has £16 worth of charges to ask bongo all within a few minutes. She says that she has no idea what it is. Thanks

No Signal

Have have just complained about not having enough signal to receive texts all the time so what do O2 do, send me a text to which they ask for a response ! I have no signal to do that ! Do these people have any intelligence whatsoever ? ? Earlier in t...