General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Firsts and Shorts

Did you know YouTube's first video was about elephants?It has a URL that the Community forum recognises, and which can be embedded, via the Forum Camera icon (on Desktop!) as above.As the eponymous video service competes with the likes of TikTok and ...

Spam

Had this number call me . PHONE NUMBER: 01282570552 Burnley came up on my phoneAnswered guy said he was from 02 First question which phone provider am i with ? Then offered me a great deal lol same i on now but dearer . Told him i was already on same...

Abysmal customer service

24hour period of cut off, due to number swap on tariff. 2 hours of my life wasted on the phone to customer service, 6 operators later, still no avail! A 30 minute drive to an O2 store, an additional 45 minute wait while they contacted customer servic...

Complaint

Today I tried to add a Samsung galaxy book Go to my account and I for the life of me I can't understand why they (O2) want £175 deposit from me. When in April this year they (O2) let me have a Samsung galaxy note ultra that cost over a £1000 with no ...

What is a good handset to upgrade to

Upgrading on the 13th form sim only to device contracts on two sim only contracts. What would people suggest be a good phone to upgrade both sim onlys too. I really want a 12 pro max or at least an 11 pro max as I like a big phone. My partner has the...

Ofcom complaint, Delayed delivery.... AGAIN.

So, as many of you know, 02 suck at delivering what they say, in more ways then one. So I've complained to them, followed the procedure. After an hour on the chat being told "you just have to wait" I called and found out it's gonna be around a week. ...

Brighton Shop

So unhelpful, went for upgrade talk, no help at all. I think O2 have just lost a customer

Speaking to one of the 02 people

I was having troubles with my phone a while back git to speak to someone from 02 they were fabulous helped me through everything 3 cheers to 02 staff

Bad customer service

@2 day ago placed order for new phone and plan. they promissed next day delivery. after 2 days i realise my order been canceled with out any notes. After whiting 45 min on customer service call iwe been past for 4 advisers and on end ive been just sw...

Voicemail rings

Help does anyone know how to extend the rings on my phone before voicemail cuts in?