General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Customer Service

Why has the customer service quality deteriorated so much with O2? My phone line has been disconnected and reconnected five times in just two weeks, and when I call for assistance, it takes two days to get a response. I've requested compensation for ...

Leaving o2

Hello, I have 2 monthly Sim only cards with o2 (both in my name, one is used by husband). I altered my contracts in a local o2 shop 14 March 2022 before it closed for good or I would have gone in to ask. As both were 24 month contracts at what point ...

Totally P'd Off

How do I get a simple addition to my contract get actioned? All I did was ask for a SIM only to be added to my existing contract. Agreed the cost and duration of it. SIM did not arrive.Contact again, go through all the above again, "very sorry, repla...

Good Lock S23 Ultra

Hi,Does anyone have an issue with the Theme Park in the GoodLock app? It never worked on my device, it's S23Ultra bought from O2, but I know the app works fine on other devices ( not purchased from O2) So I wonder if anyone else had the same issue? T...

Calls automatically going to voicemail

Hi,My calls are automatically going to voicemail since Virgin switched me over to O2. I've tried settings (Samsung phone) but can't see how to change it back. Can anyone help?Thanks

Can not buy sims

I was a O2 customer but moved to EE aprox one year ago. EE's mobile coverage in my area was so poor I opted out and decided to return to O2I saw a supper deal on Uswitch with O2 so applied for two sims (one for my wife) however when the system transf...

Pay as you go (PAYG) and G5

Just had a call from O2 regarding change to G5, asking had I received my sim card yet.I am on PAYG, do I need an updated card?Or can I continue using my current sim?Thanks.

Enquiry

Hi I was just wondering if I am able to downloads my call list for February

potential phishing call

I have today received 2 calls to my mobile, I answered the 2nd time as the code is used by our surgery. It was a lady claiming to be from 02. I told her I dealt with my account online only but she was adamant I had to answer her questions on the phon...

How to compliment a member of staff

I have searched far and wide to try and find an email to send to customer services regarding an employee I spoke with today, but I cannot see anything anywhere to pass on compliments, I can only see complaints email addresses! It would be lovely to h...