General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

iPhone 11 pro

Best pay monthly offer. I’m due a renewal. Iv been with o2 for 30years and what Iv seen available u can’t compete with others. Your 11 pro deals are around £10 dearer and over 3 years and not 2

Calling Emergency 911 from Android fails if Teams installed

An odd one, but worth making a note, if all you have is an Android mobile to help you out of a tricky spot:Google advises Android users to be careful of Microsoft Teams if they want to call 911https://www.theregister.com/2021/12/09/android_911_teams/...

ABSOLUTELY FUMING

I need to order two phone online, through the shop, I needed two. But you have to place orders separately.My first order went as planned up to the point where I needed to supply a different delivery address. The option was below a confirmation button...

Out of stock

Why on earth are O2 taking orders online for items they will not fulfill. My order is stuck in limbo while the "sales" team apparantly have stock, but heaven forbid they release that stock for orders that have already being placed. I was given the op...

New contract scam

Just had a call from a local std coded number saying it was O2 offering a new contract because my contract had come to an end. Sounded very convincing. Concerned how they knew my contract had just finished ?? Asked for bank details to set up new cont...

Could not access voicemail in the UAE

I had problems accessing voicemail in the UAE. 901 is the number of the local police therefore you cannot use that number. On arrival you receive an 02 Roaming text telling you that you can get a "retrieval" number to access voicemail by calling +447...

S21 Ultra gallery shots

Hi there, I set up a shared link for some of my current photographs which I managed to take so far with the S21 Ultra. Most are automatic settings with no adjustments. However I do intend to take some DNG (Digital Negative) files in Pro mode and proc...

Apple Watch Third Party Watchface apps

Hey,Been using an Apple Watch for a while now and love being able to customise the watchface. There are a variety of third party watchface apps available on the Apple app store. Has anybody used any in particular and are they safe?

Resolved! Payment failed - payment gateway issue?

Is anybody else having issues paying bills online. Plenty of funds and debit card works on other websites except this one or the MyO2 app.

I've joined O2! What a mistake! Now I'm stuck with it

Since I've joined O2 it's been a mixed bag. Have to say, product delivered next day, activated next day, great service at O2 Staines. Unfortunately it all went downhill after that. Recycled number logged me in to someone else's account, had to get a ...