General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

What A Palaver!!!

The Community site bounced me off last night for the second time. When I tried to log back in it wouldn't allow it. Sent emails to the Community admin who tried to help, but I've managed to resolve it myself after many frustrating hours. Still, thank...

What is going on O2?

WHY ARE WE, AS CUSTOMERS FORCED TO HELP EACH OTHER? Look at the messages on these boards. These should be a two minute phone call to an advisor, or more usefully, a few minutes in an on-line chat window. I am not a phone expert, why do you expect me ...

O2 Customer Service/Live Chat positive feedback archive!

This is a list of science-fiction novels? This subject should be listed under the section #museums - stuffed, like dead animals.

I cant find my way round - is there a guide to Help?

Hi I havent been around very much for a year or so. The help page has changed . I cant find my way around. I managed to get into help after a bit . I cant find my recent posts . Found it hard to find edit on the original post after posting it.Can any...

NOTHING phone (1)

Hey Guys..! Congratz on being selected as the UKs exclusive Telecoms provider for the soon to be released NOTHING phone (1) ..exciting times..! I know you probably can't ... but any details you can tell us about the phone ? adec

New handsets due to market part 2

Although this is the Android board it should really include Apple too. 2022 should be a good year for new gadgets. With new products from Apple, Samsung and Sony. The Sony Xperia One IV with a new array of cameras. Sporting sd card, 3.5mm TRS headpho...

The 4G connection in the Witham, Essex area makes me feel nostalgic for Dial-Up

The internet speed in this area has been ridiculously slow for the past 2 weeks. It took half an hour to stream a 5 minute song, and I know it's not the music service that's causing it, because it works just fine on my home WiFi. Hilarious that they ...

Back again

I was with O2 for a while a few years back but left because the coverage was dreadful in the Barry/Penarth area of Wales. O2 also seemed to be pitifully slow introducing things like WiFi calling and 4G VoLTE calling. On the other hand, the forum was ...

Bill increase.

Hello all.I took out an agreement with Virgin for an 18 months fixed rate and they said my mobile had to be transferred to 02 which was a hassle in itself. They said it would be £25 a month fixed so why is this month now £27.92 a month. Though 02 sai...

NGTS [Next Generation Text Relay (service)]

Next Generation Text Relay (service) ( also referred to as, NGTR (NGTS)) is a service that helps members with hearing loss and/or speech impairment to make and receive calls. A relay assistant acts as an intermediary to convert speech to text and vic...