General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 in general

Worst phone company in history. No signal since I signed the contract. No help. No escape without a cancellation fee. No way to contact them by phone or live chat. Scoundrels. Any suggestions welcome.

How does community awards work where is this months

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Wrong charges

Honestly this company has done nothing but try to scam me, I took out a contract in July in store and returned it with the 14 day cooling off period. However I then took out a new contract online from o2 which was supposed to be £37 a month- NEXT JOK...

Considering my options after a stolen device

Hi my S21 Ultra was stolen and not insured for loss/theft.I'm currently using my slightly damaged S9 which is fine except for photography. Using my older S9 is not ideal because I upgraded so I can use multiple lenses/cameras for photography and vide...

Complaints Department

I sent this 6 days ago to O2 'complaint review service'' as I was so frustrated.Dear SirsFor a number of months now I have been buying additional data via ‘bolt-ons’ whenever I exceeded my 6Gb data allowance. This was proving to be very expensive... ...

No caller ID

Well O2 Community has resolved my problem with No Caller ID Re set account Thanks O2Nath

Spam call

Just had call from 01572 244005 offering a discount!!!

Next Day Delivery

Do not upgrade or buy a phone and trust "next day delivery" if submitted before midnight. I submitted mine many hours before and they never honour it. The internet is riddled with posts saying the same. The more accurate description is 1-5 working da...

Australia

So I am heading out to Australia end of next month, I’m not sure how long I’ll stay for yet but I could stay up to three years. I’m wondering if I’m able to suspend my contract whilst I’m there? I know Australia is part of the o2 Inclusive but how mu...

Customer services

Why is O2 customer services absolutely crap. If they can't answer a question they put you on hold then cut you off.