General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

i phone 13 black friday deal. is it a scam?

i phone 13 deal £32 phone 100gb data unlimited calls and messages.Its clearly a scam to get you to buy something dearer.

how to activate/ fix inactive sim card

Ok so i went out last night just after topping up i drop my phone in a puddle... smart, so the whole phone was messed and i'm no using a backup, but the backup simcard i have is saying INACTIVE it's the only other one in the house how can i activate ...

Priority

Priority is advertised as a reward for o2 customers.My reward was to spend many hours yesterday trying to log on and get Peter Kay tickets. I say trying because I could not even log on!Demand was overwhelming I hear you say- you are a provider of mob...

SCAM TEXTS

I've just been charged circa £25 for scam texts that I never signed up for and never received. When I contacted support via the live chat, the attendant explained that I must have given permission to some company Tap2Bill to send me the premium texts...

Peter Kay

How embarrassing that Peter Kay ruined 02 you should all be ashamed that such a “great network” is in the dark ages. I’ve got 2 months left on my contract and will not be returning

PeterKay tickets

Hi, Ive been trying to get peter kay tickets since 9:30 this morning... Ive been using my phone app... This morning i was getting my security messages come through but then it would throw me out either with a 404 or a 504 message. Ive been on all day...