General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Unresponsive Fraud Team

Hey, I recently purchased a new phone from O2 but I haven't been able to connect to the network due to my phone being listed under 'fraud'. I was given an email to contact the fraud team. It's been 2 weeks and I've heard nothing from them and I'm not...

Scam not dealt with.

I forwarded a suspected "Phishing" scam message to O2 on 23rd December, they responded asking me the number it was sent from even though I included that number in my message. Today, 3 months later, I get an acknowledgment from O2 thanking me for forw...

Time to negotiate a new contract

Wish me luck... We are at the end of our 18month contract with VM, and we where on Oomph, with Sports and Cinema, and the free unlimited sim card, which was used in emergencies, when VM went down.. Any tips @Enlli as don't want an o2 sim card, we hav...

o2 account pay and go

o2 seem to have minor problems in the last few months as this is twice I have had a problem logging in to my o2 pay as you go account via the app and website.Was on phone to o2 and first woman I spoke to try to be helpful but did not explain it enoug...

Kettering no network coverage

Constantly lose signal in Kettering and Burton Latimer UK, fed lies and usual lip service, considering leaving for EE who seem to have more consistent signal. Only been bad since Christmas

Bad signal

Hi I have been experiencing extremely bad signal recently, as to be honest with you I am very dissatisfied and considering moving to another provider.

Mobile data issue to watch

I recently unpaired my Apple Watch and now I can’t get my mobile phone data to connect to my watch I get error code 14. Have made so many phone calls and message online and also went into a store and I can’t get anyone to help with this issue and it’...

Billing

Appalling customer service once again o2. Have tried to pay my bill at least 10 times online only to be told the payment did not go through and on one occasion it said the payment is pending and to log back on later to check. Have now called to make ...

Signal

Signal is always weak

Data roaming off yet still get data consumption charge

Just back from Mexico , data roaming turned off before flying out , turned back on on my return .£43.33 data consumption charge . 02 not interested, blamed it possibly on my kids playing with the phone,( no kids). Phone locked up in hotel safe most o...