General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

How can it be so difficult?

I am an O2 customer with a pay monthly phone for my son. He has broken his phone including the sim card and sim holder so the phone is not usable. I have tried to replace and upgrade the phone including paying the early change fee but you cannot proc...

Rubbish service

Tried to cancel my phone contact over 90 minutes on the phone and no further forward. Tried to complain and all they did was put me back in the wait queue. I’ll be moving provider as soon as I can - really poor service

Hi everyone,

Normally I don't complain, but recently I have experienced the worst customer service with O2.I don't understand what is going wrong with this people, but it looks like than don't care for the customer.I will give you one example, I was begging the l...

Upgrade Cancelled in transit By O2 a month ago, now asking me £1300 for the device

Hi, I requested an upgrade over a month ago now and it was cancelled while in transit with DPD due to suspicious activity on my account. While I understand they are just protecting themselves, but also it created a needles credit check on my credit f...

Applepay and airtime rewards

Hi Does anybody know if Debenhams support Apple Pay for airtime rewards? I assume it would as it has the same card details as the card I have assigned to the account. thanks

Frustrated with O2

I am having a mare with O2. I have had no service at all since Friday and cannot even receive incoming calls. O2 advise system error, nobody knows why nor can fix it. Instead I am told to wait up to 10 days for the outcome of an investigation. In add...

Ofcom Protect UK Consumers from Mobile Roaming Bill Shocks

O2 are quoted extensively in this article :- Ofcom Protect UK Consumers from Mobile Roaming BILL SHOCKS UPDATE - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/03/ofcom-protect-uk-consumers-from-mobile-roaming-bill-shocks.html

Looks like more changes to the Legacy Platform

Looks like o2 are doing more changes to the Legacy Billing Platform.. Wonder how long this one will last....

Apple Watch Ultra Code 14 error

Hi, need support with code 14 error o Apple Watch Ultra. Cs team have not been able to support thus far. Ticket raised but nothing suctioned so far. Issue ongoing for over a week when phone switched over from physical to eSIM. Does the Apple Watch eS...

Apple Watch - expensive airtime plan prices?

Does anyone think the price of adding an Apple Watch (or similar 'sync' devices) to phone plans is expensive? I just bought a new sim-only iPhone plan, but adding an (owned outright) AW is nearly the same price for absolutely nothing extra but the ri...