General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Tracking Delivery - make it easy.

O2 - this wasn't helpful, stating this.....I have blanked out personal details... New activation,Vas,Resign,ChangeORDER NUMBER:NC************ORDER DATE:12 Jul 2023STATUS:CompletedITEMS:Pixel 7ESTIMATED DELIVERY:14 Jul 2023STATUS:CompletedDELIVERY TYP...

Scammed

So I received a call today from o2 in regards to saving me money on my existing account and about products that where available to myself. I was told on the call that I could get a Samsung tablet at a reduced monthly amount so I went ahead an agree a...

No New phone

Ordered an upgrade on the 16th June and it still hasn't been delivered thanks to DPD losing it? O2 won't send me out another phone until an investigation in to it's where abouts is concluded. I've made 4/5 calls to O2 and one to DPD to get things mov...

Takeover of Virgin Media accounts by O2

My account with Virgin has been taken over by O2 and I have found out that as a result I no longer have a data rollover facilty ! I now appear to be paying more for a lesser service ! Well done Virgin, goodbye O2.

Order not delivered, payment taken and fraud accusation?!

I ordered a Pay Monthly phone/tariff on Sunday and it hadn't arrived so I called up customer services - on SEVERAL OCCASIONS - to be placed on hold, passed to other departments, and had the call dropped. When I finally spoke to someone, they said tha...

Very confused by Volt deal

I've just switched to Virgin Volt (Virgin's idea) and now have an O2 SIM. There is nothing I can do with this SIM as the deal is so bad. I was promised 6gb, but I only seem to have 3gb for £6 a month.With ID mobile my kids get 20mb for £8 so they don...

Mobile Data in London Bridge

Hi all, Wanted to see if anyone else has issues with mobile data in London Bridge, outside the rail station? Raised this with O2 months back, they’ve stopped giving me updates. I have full bars, calls are fine, but data will not work on either 4/5G. ...

Experian credit score 999, credit karma & clear score very high, rejected application for £8pm deal?

I have never missed a single payment also with EE in the 4 years I have been with them and gave my PAC code which is essentially going to cancel my £6.87 per month contract with EE and move me to 02 for £8 per month. not missed a payment with anyone ...

Still no response

Why am I not receiving updates from customer services after logging an issue over 2 weeks ago 路‍ Have called back numerous times and am promised a call back yet nothing.

WiFi Calling assistance

Just wanted to flag up the excellent service I received from Ntombizanele in setting up my Wifi calling service. She was very clear and friendly and I had the service running minutes after the call ended. Many thanks and I hope she gets the recogniti...