Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
My first post on this community as an existing customer and just wanted to share how absolutely shocking the Credit Referrals team and general customer services are. So I applied for an additional line back in January which got declined and was told ...
please please please help. We were customers of o2 for over 15 years. Ee left in december to move to vodafone. We are ready to move and the mortgage us accepted until our mortgage advisor saod We have an outstanding query with o2. Iy has altered my c...
So whilst sat charging Jolteon aka the Polestar 2 at the Porsche Centre in Sheffield, I thought I would do a comparison between o2 and Spusu who are an MVNO running on EE.. The speeds from o2 and Spusu Shocked me in a good way o2 topped out at 269Mbp...
O2: Payment method on your account is invalid. Services will be temporarily unavailable until your payment method is updated via: xxxxxxxxxxxx This text was from this number: xxxxxxxx [Mod edit: Please do not share personal details as your posts are ...
Diabolical customer care team:I am just flabbergasted to find out O2's approach towards their paid customers. I have been going through 3-6 hours a day with O2 customer care team from Philippine last 3 days to process my upgrade since 27th March 2024...
There have been numerous posts recently about spam, data security and similar topics. This article gives some general information as to how to make your handset more secure :- How to Stop Apps From Leaking Your Data (howtogeek.com)https://www.howtoge...
This is a topic that has cropped-up a few times recently :- How to Fix No Phone Audio on iPhone and Android (howtogeek.com)https://www.howtogeek.com/no-phone-audio-on-iphone-and-android/
My wife is getting many similar spam calls with a dodgy 901 text call back message if she doesn’t answer. She is getting several per day, she blocks the numbers but they keep coming all fro different numbers! How can we stop this?
I have been an O2 pay as you go customer for quite some and recently I decided to upgrade my phone and take out a monthly contract. While doing my research and chatting to staff via the online portal/chats, i quite happy to hear, that I could keep my...
Process to raise a complaint I’ve had no reception in my area due to a mat being down for 4 weeks. On 3 separate occasions on the O2 website, the coverage has extended the date the issue will be fixed. I’ve emailed complaintreviewservice@o2.com a han...
