on 26-08-2015 10:11
on 26-08-2015 10:11
on 26-08-2015 10:16
on 26-08-2015 10:21
on 26-08-2015 10:21
on 26-08-2015 10:27
on 26-08-2015 10:27
I would like to think of it as error rather malicious but it does sound as though the original conversation didn't go well. I'm not sure what you want to happen next, they have given you a little recompense and said they won't be writing a letter of apology.
Not a good experience at all and sad your son was put in that position. Hopefully no more data issues?
on 26-08-2015 10:28
Hi @Anonymous,
I'm Toby, the community manager. I'm sorry to hear about this experience and I'm sure it was a mistake rather than intentional. I'm more than happy to look into it for you should wish, just send me a private message
Get involved:
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• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
on 26-08-2015 14:44
on 26-08-2015 14:44
@Anonymous wrote:
Mistake I don't think so, I asked her not to speak to me like an idiot next thing I know phone reported stolen. She got her revenge. Just to point out only once did I get through to a UK call centre disgrace.
Yes, because customer service advisors clearly have nothing better to do than getting 'revenge' on people.
Meanwhile, back in the real world....
28-08-2015 06:50 - edited 28-08-2015 07:04
28-08-2015 06:50 - edited 28-08-2015 07:04
@MI5 wrote:
Unfortunately mistakes can happen as people are only human.
Hopefully you are now back fully working again?
Mistakes can and do happen. Agree. Although I wouldn't completely dismiss a 'revenge' theory. At the end of the day I can't understand why people who are quick to say 'just a mistake, it's only human' wouldn't accept that there is a 'dark side of the human nature' as well, hence the revenge thing. Makes me wonder...
Not calling the customer back even if promised to do so, let alone repeating the promises all over and over again for a month without caring to fulfill them (as far as I understand that's what was happening here) is far from 'just a mistake'.