Solved: Well done retention team!

gindygoo · ‎02-02-2016

Yesterday at approximately 11:25am I spoke to Tracy in the retentions team as it was time for an upgrade!

The phone was picked up after 1 ring (I know great right) and O2 kept my custom because of the great deal they offered me 😀

Tracy listened to my needs and met them, and more. @Toby would u pass on the praise to her line manager please?

Toby · ‎02-02-2016

Great to hear @gindygoo

Can you also send me a PM with your O2 number? This will ensure we find the right person.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Cleoriff · ‎02-02-2016

Excellent news @gindygoo. Must admit I had a similar great experience with CS 3 weeks ago...

Well done Tracy...

Veritas Numquam Perit

Toby · ‎02-02-2016

Great to hear @gindygoo

Can you also send me a PM with your O2 number? This will ensure we find the right person.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎02-02-2016

Good to see some positive feedback

viridis · ‎02-02-2016

But what did you get? That's the important thing....

Anonymous · ‎02-02-2016

Better be a Samsung Galaxy

gindygoo · ‎02-02-2016

I've jumped to the dark side 🤐

@Toby pm sent.

Anonymous · ‎02-02-2016

An iphone @gindygoo

gindygoo · ‎02-02-2016

@Anonymous Yup!

Anonymous · ‎02-02-2016

Noooo

get a Samsung