Website bugs or errors

[Anonymous]

Hi guys,

Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeting with the webdev team to go through any pages which are reported here, so that should get things sorted rather quickly.

In case you do spot something, please let us know here and we'll keep you up to date with what's going on. To find or reproduce the bug/error, it would be helful if you could provide the following information:

Link to page:

Steps to take to reproduce bug:

What the page currently does/say:

What the page should do/say:

Thanks for letting us know and we'll try to get it fixed as soon as possible!

Cheers,

Leonard

[adamtemp64]

 http://mobileguide.o2.co.uk/ is a link from the support tab now loops to home page had all the help for most o2 sold mobile phones?????

[perksie]

I think they have all been removed now which is pity as we had loads of help there.

It seems that to get settings for phones now you have to get them sent to you, but as we know that often doesn't work.

Most help now is best obtained on unofficial sites so we need to be able to publish the links here.

[Toby]

Hi guys, to update on the international favorites;

This is being worked on currently and for now, the below link can be used as an alternative:

https://if.o2.co.uk/

Let me know if it works for you, and I'll update you when the original link is fixed.

Cheers, Toby

[perksie]

That's a help Toby.

Are the Mobile Phone Guides Adam referred to above gone forever?

[Toby]

Hi perksie,

I'll ask about the plans for that.

Cheers

[MI5]

Any update on the device setup pages 404 ?

http://www.o2.co.uk/devices/device.jsp?

[Toby]

Hey MI5,

Some of the device pages are going through a bit of a re-design to add some more FAQ-type information. This page is part of that set that will be re-done or removed altogether in place of another, such as one like this page:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,KB=Companion,question=ref(user):str(Mobile),C...

Just to remind me, was this particular page for internet settings or was it a more general such as the link above?

[MI5]

Toby

There were a number of tabs you could chose from after you had selected the phone you had. I can't remember all the tabs but the main ones I used were for Internet and MMS settings. I think there was also a tab for downloads to the phone manual etc.....

[perksie]

Wasn't one of them a "How do I?" section on the different phone functions?

As MI5 says the most important of course that the phone settings for internet and MMS are easy to find, all else is pointless if you can't set up the phone up in the first place.

[Toby]

Thanks for the detailed info guys,

I'll talk to the web team now.

Update: I've re-raised every observation from this page guys and I should have some info on each soon!