Website bugs or errors

[Anonymous]

Hi guys,

Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeting with the webdev team to go through any pages which are reported here, so that should get things sorted rather quickly.

In case you do spot something, please let us know here and we'll keep you up to date with what's going on. To find or reproduce the bug/error, it would be helful if you could provide the following information:

Link to page:

Steps to take to reproduce bug:

What the page currently does/say:

What the page should do/say:

Thanks for letting us know and we'll try to get it fixed as soon as possible!

Cheers,

Leonard

[Anonymous]

I posted here a while ago about not recieveing a verification code when buying text online... Still no help from o2 from any direction....Time to give up I think.

[AlignedChaos]

Just noticed on the O2 page:

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,ts=o2smb,question=ref%28user%29:...

The bit about the help with your HTC Windows phone shows a picture of an HTC Desire HD running Android 2.3.5 (probably).  No big deal, but hey..

HTC

All the information you need about your HTC Windows mobile smartphone

[AlignedChaos]

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,ts=o2smb,question=ref%28user%29:...

The bit about the help with your HTC Windows phone shows a picture of an HTC Desire HD running Android 2.3.5 (probably).  No big deal, but hey..

HTC

All the information you need about your HTC Windows mobile smartphone

[Toby]

Thanks for that AlignedChaos, good spot

[adamtemp64]

http://www.o2.co.uk/international/o2-travel/business-changes

Has a banner for o2 travel insurance that is no longer sold?????

[Junior]

Can one of the forum managers who works for o2 ask o2 when they are going to update the:



http://www.o2.co.uk/network/future



Page as it still says : "Subject to the outcome of the Government’s 4G spectrum auctions in 2013 our plans with Vodafone will lay the foundations for the roll out of two competing 4G networks to deliver a nationwide 4G service faster than either of us could have achieved independently..."



Well we know the outcome of the auction so I, as a customer, would like to know what's the next step and when I, as a customer, will see a better service and greater coverage.

[adamtemp64]

Urgent attention required to the pages here http://international.o2.co.uk/internationaltariffs/travelling_abroad they refere to old o2 travel and not new rates 26/03/2013

[Anonymous]

Cheers Adam. I'll forward it straight away.

[adamtemp64]

@leonard thanks

[adamtemp64]

http://www.o2.co.uk/support/generalhelp/howdoi/voicemail901/howtogetstarted still sas free on monthly not true

The website is now a sreious liability with all the false information please pass to web team urgently just look at the tariff pages for the correct out of bundle costs!!!!!

[Anonymous]

Hi Adam,

Thanks a lot for the report

Will do and I'll also investigate how we can improve the process of updating website information as product/services change.

In the meantime, please keep on reporting anything you might find. Thanks again!

Leonard