Upgrades

Anonymous · ‎30-09-2014

ok so I'm not sure if anyone else has had this problem but I have upgraded had the phone for just over a week but the SIM card not seem to work and the number does not exist. When contacting 02 I have been told that my number has moved to pay as you go but I can't use it. So they were going to move it back to pay monthly but a week later this still has not been done but I am still being charged my 54 pound and I'm not getting any help from customer and I need help and advice as to handle this

Anonymous · ‎30-09-2014

Hi

I assume you've phoned O2 on 202. Don't use live chat.

I would put my complaint to them here http://www.o2.co.uk/how-to-complain/complain to sort out not being able to use the service and the payments you've made.

MI5 · ‎30-09-2014

Sorry, but I'm a bit lost. In order to help can you list chronologically what you have done and what O2 have done so far?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎30-09-2014

Is it not just a case of sim swap or do you not have the P&G sim with your original number? It sounds like you are using a blank sim in the phone presently.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎30-09-2014

Best thing to do is contact customer services like everyone have said...
They would be able to hopefully help u

Anonymous · ‎01-10-2014

Sorry to hear this, please give customer service a call and let us know how things progress.