Upgrades to note 7

[Anonymous]

Tried yesterday to upgrade to to preorder Samsung Note 7, after talking to upgrade staff for 30 mins, completed online order including credit card details, placed order and told phone could be picked up on the 30th, recieved further email stating click on link to complete order today, click on it and it says phone 202, i have phoned 202 3 times spending over 90 mins on the phone and all I'm told is keep clicking on the link,
My credit card details are floating around somewhere, i don't know if I'm getting a phone or not, today I have had wifi charger and sd delivered that are useless without phone, sort it out or i cancel the whole order and get a phone from Samsung themselves and cease my contract in 4 months time.

[Anonymous]

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@MI5 wrote:
Tey clearing your cache and cookies.

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Trying on multiple devices so the cache be an issue

[Anonymous]

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@Anonymous wrote:

@Anonymous You might want the complaints link

http://www.o2.co.uk/how-to-complain

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@Anonymous contemplating it 

More info

[Anonymous]

Exact same issue here, should have wrote here as apposed to the other thread.

Is quite annoying. Phone is cheaper on 3 anyway and I don't see o2 matching prices for loyal customers. Not quite sure what the extra 10 or so quid a month is for. 3 are offering 8gb data, 40a/m 100up front.

[Anonymous]

Think the only way around our issue is to wait for the 72 hour timeout to take effect as service can't cancel an order which hasn't been placed

[Cleoriff]

Have you checked with your banks? Some people having this problem have found that the money has already been taken ...which is even more of a pain. Bad enough as it is though...

[MI5]

The money may only be reserved but the bank will confirm that.

[Anonymous]

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@Cleoriff wrote:

Have you checked with your banks? Some people having this problem have found that the money has already been taken ...which is even more of a pain. Bad enough as it is though...

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It was an issue with O2 as they've cleared the pending checkout order.  I can now proceed through the upgrade as normal but can't checkout as my bank has stopped the payments via my Debit card as a fraud prevention issue.

[Anonymous]

@Anonymous you should be ok to process the upgrade now. My account has been reset to allow it.

[Paul112]

Mine must have reset too as I'm allowed to upgrade now but black onyx isn't available hope I can still get it plus my money back

[Toby]

Hi @Anonymous,

I was asking if you had tried the online ordering process again today to see if you can obtain an update via the site on tour order. How are you getting on since you posted yesterday?