Upgrades to note 7

[Anonymous]

Tried yesterday to upgrade to to preorder Samsung Note 7, after talking to upgrade staff for 30 mins, completed online order including credit card details, placed order and told phone could be picked up on the 30th, recieved further email stating click on link to complete order today, click on it and it says phone 202, i have phoned 202 3 times spending over 90 mins on the phone and all I'm told is keep clicking on the link,
My credit card details are floating around somewhere, i don't know if I'm getting a phone or not, today I have had wifi charger and sd delivered that are useless without phone, sort it out or i cancel the whole order and get a phone from Samsung themselves and cease my contract in 4 months time.

[Glory1]

Thank you all so much for your advice. Like you say I shouldn't have to chase but . . . . Anyhow, phoned today to check and good news my order has gone through. I was told that I will (should!?) receive a text the day before despatch with another text being sent the next day (the day of despatch). Just hope they give a time as I hate sitting round waiting for a delivery. Anyhow problem solved just hope everyone who has had problems with pre-ordering the Note 7 also have happy endings. Thanks again.

[MI5]

You should get your delivery time slot from uk mail or dpd whichever courier they use.