Upgrade

[Paul112]

I've just attempted an early upgrade for the note 7, everything went OK until confirming order then a something went wrong error popped up, payment has been taken. Upgrade customer service said the orders still live and all I need to do is click the link to confirm but I keep getting the same error

[kilbysan]

Same issue here.

Cant complete the order just get the bloody cat.

O2 are so crap. We all pay a lot of money and they cant get the simple things done.

So Customer Support put a request in to IT to cancel the order as its stuck.

Got all the legal docs and no idea if the payment has been taken.

Not happy !

[MI5]

Sounds like @Toby may need to see if there is anything that can be done?

[Cleoriff]

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@MI5 wrote:
Sounds like @Toby may need to see if there is anything that can be done?

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I agree...Second case today...not a joke

[MI5]

Just the start I suspect.

[psykix]

Exactly the same problem here.

Rang CS to be told there is nothing they can do and I just have to wait.

Bit incompetent really.

[MI5]

Incompetent isn't the word I'd  use!

[Cleoriff]

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@psykix wrote:

Exactly the same problem here.

Rang CS to be told there is nothing they can do and I just have to wait.

Bit incompetent really.

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So this is the third we have heard....god knows how many more ..who haven't come to the forum to complain

[MI5]

Called it...

[Cleoriff]

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@MI5 wrote:
Called it...

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Yes you did....

[MI5]

It's a pity o2 didn't though!