Solved: Upgrade

Paul112 · ‎16-08-2016

I've just attempted an early upgrade for the note 7, everything went OK until confirming order then a something went wrong error popped up, payment has been taken. Upgrade customer service said the orders still live and all I need to do is click the link to confirm but I keep getting the same error

Toby · ‎18-08-2016

Let us know how you get on @Paul112. We're ensuring the upgrade process is being looked to see if it can improve for anyone having difficulty.

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MI5 · ‎16-08-2016

Check your emails for the links to click on.
Then check back with CS as the website often gives this error.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Paul112 · ‎16-08-2016

Thanks for your reply. I contacted CS and they sent the link via email unfortunately that didn't work either, I got put on hold and she came back to say that there's a problem with all Note 7 pre-orders so I've just got to wait for them to get back to me

Thanks

MI5 · ‎16-08-2016

Sounds normal mate. There's always problems.
Hope you get it soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎16-08-2016

Seems systems can't cope when flagship phones are launched. Doesn't bode well for next month...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎16-08-2016

@jonsie wrote:

Seems systems can't cope when flagship phones are launched. Doesn't bode well for next month...

They can work well enough to take payment though? So annoying that a system 'glitches' after they have your money.....

Veritas Numquam Perit

MI5 · ‎16-08-2016

The system doesn't appear to be set up for preorders. It should take you to a thank you page rather than an oops page.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎16-08-2016

Just lost my post..... annoying....

not working for me either, and why is o2 so expensive?

3 mobile - £149 up front, £40 a month(8GB Data) = £1109

o2 - £9.99 up front, 57 a month(5GB Data) = 1377.99

The Gear VR isn't worth that much, why is it so much more expensive?

MI5 · ‎16-08-2016

O2 will charge what they think people will pay.
If you can do better elsewhere, you should go there instead.
Just make sure you take everything into consideration.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎16-08-2016

I hear that, just seems like an excessive extra for £1 lunches on mondays!!

I would have ordered it already if the o2 website could handle the demands..... just getting a picture of a cat with a stick instead!