cancel
Showing results for 
Search instead for 
Did you mean: 

Unused sim

Anonymous
Not applicable

l am being billed for an unused sim I returned and keep getting different advisers who promise to email me to ensure my problem has been resolved and never do. Has anyone else found this is it common practice.

Message 1 of 2
1,092 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
The problem you have, which we see often, is getting an adviser to actually own the issue and see it through to completion.
There is a complaints link on the contact us page which may be your best course of action http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
1,087 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
The problem you have, which we see often, is getting an adviser to actually own the issue and see it through to completion.
There is a complaints link on the contact us page which may be your best course of action http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
1,088 Views