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Turkish Internet banking

Anonymous
Not applicable
I'm trying to access my turkish Internet banking in Turkey. My uk phone is the registered number and all was okay until last week. Now, I'm not receiving the single use encrypted pin number which is sent by text when I log in. The bank has checked and it's all fine their end - the text is being sent but I'm not receiving it.
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MI5
Level 94: Supreme
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Have you rebooted the phone and tried cleaning the sim card?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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If the text comes from a short code that may well be the problem. It may well be an issue with the local network. ..

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MI5
Level 94: Supreme
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Have you rebooted the phone and tried cleaning the sim card?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Beenherebefore
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So Turkish banks use the same security procedure for access to your account as Vodafone uses for customer account access !
"My life is a facsimile of a sham"
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jonsie
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With the problems in Turkey at the moment I'm sure banking is way down on the agenda

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Anonymous
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MI5 you're a genious thank you! Googled reboot - followed the instructions and finally everything is working. Log in is working and I can pay my bills!
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MI5
Level 94: Supreme
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Glad you're sorted mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
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