The scrapping of all charges

[Anonymous]

i was about to email O2 to appeal to them about our charges. we arrived in Istanbul on thursday late night, had an outing on friday then the Coup happened. Sat up al night listening to fighter jets, explosions, on Saturday there was shooting outside our hotel, we luckily got a flight arranged for early sunday morning, has anyone tried to talk to O2 about similar siuation?

[MI5]

O2 have, in the past, helped out customers in such circumstances.
Call CS (not live chat) and ask if they will offer a goodwill gesture. Obviously they are not obliged to do so, but in these circumstances, they may help.

[Cleoriff]

It was suggested yesterday by some members that O2 look at this as a matter of urgency.

With everything going on in the world nowadays, people need to know they wont incur vast charges if they get caught up in these atrocities

Though as said, until it is implemented any refund will be made as a goodwill gesture

[jonsie]

When the last massacre happened on a Turkish beach I'm sure O2 gave free phone calls to and from Turkey for a period of time.

[MI5]

Yes, I'm sure they did.....

[Beenherebefore]

Tunisia ?

[jonsie]

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@Beenherebefore wrote:

Tunisia ?

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Thinking back it could well have been. They did set a precedent though.