The Official Live Chat Feedback thread

[Toby]

Hi guys,

Many of you have no doubt used the O2’s ‘chat’ service from time to time for all kinds of support queries. We also held a Virtual Interview recently with Richard Clarke, our Head of our Digital Service, where he answered some great questions from you.

Off the back of this session, we thought it was great opportunity to hear from you on how you think the chat service is doing and if there is anything we can do better in terms of resolution time, accuracy of info and the general experience. This has been done before on the community for TU Go and its incredibly useful for the team to hear about what’s going well with the service, what can be improved and if you have great ideas.

This is your chance to get have your voice heard and we’ll do our best to report back with changes and improvements that we make based on your suggestions.

While this is an open discussion there are some guidelines that you need to keep in mind when you make a comment:

- If you want to sort out a personal query, please create a thread in the community and you’ll get some great advice from other members. Any personal query posts will be moved and a thread will be created for them.

- Please do not mention any chat advisors by name. If they are posted, they will be edited.

- If you have a transcript of a chat session that helps with your point, please try to avoid using them and instead make a comment on the experience itself. If a transcript is absolutely essential, please only post what you need to (i.e. a few sentences).

I really look forward to hearing from you and what can be done off of the back of your suggestions.

Toby

[Anonymous]

Hello, 
I've just had a very helpful and rewarding chat! This chat regarded my recently paid outstanding bill and monthly data allowance – which has been sorted quickly and to my fullest satisfaction by Kuldeep (Thanks again!).
Best wishes

[jonsie]

Good result 

[Cleoriff]

Hi @Anonymous Thanks for posting about a good experience with live chat. I am sure either @Toby or @Martin-O2 will be pleased to feed this back for you

[Martin-O2]

Welcome to the community @Anonymous! Happy to hear you had a good experience Thanks for taking the time to post some feedback. 

[Anonymous]

Started a live chat at 10:01, it is now 10:59 and still haven't got through to anyone, just getting alternate messages of 'Sorry we're busy right now, thanks for waiting.' and 'We're really busy right now, sorry to keep you waiting.' every minute. Very disappointed 😞

More info

[jonsie]

I would suggest calling, maybe there is a problem?

[MI5]

Try calling the contact numbers from here http://www.o2.co.uk/contactus

[Anonymous]

thanks aloy isaac  for ur help

[MI5]

Leaving yourself feedback now?  

[jonsie]

lol