Discussions & Feedback

[jonsie Level 60: Scholar]

O2 are now represented on the forum by the Social Media Team and hopefully will be able to assist customers directly. Their presence is welcomed and I look forward to their active involvement. This will bring a great depth of knowledge and a more professional set up as becomes a company as large as O2.
More info here : The O2 Media Team

[perksie Level 58: Overseer]

Thanks for the update Steve, lets hope they're here to stay.

[adamtemp64 Level 50: Versatile]

Omg has all the complaining worked!!

[jonsie Level 60: Scholar]

Omg has all the complaining worked!!

The jury's still out Adam

[bcart]

Has anyone seen the social media team on here yet ?

[adamtemp64 Level 50: Versatile]

Yes Zoe@O2 is active on here do a search on her username

[brendan002]

Well, we asked for a presence and now have it. So lets restart flagging the spam and abuse and help the Media Team out, certainly Zoe seems happy to receive PM's off us and is open to ideas about improvements to the forum so lets do our part to make it as easy as possible for them to stay around and enlarge their involvment.
Brendan

[jonsie Level 60: Scholar]

OK, I'll certainly give it a go Brendan but patience is working a little thin!
I have been off work for some 14 weeks now and have been monitoring the forum at different times during the day.
I have to say that it doesn't appear to be too bad during the day, it seems to be early mornings and late evenings that most spammers seem to slime from under their shells.
.......so, hopefully the situation is a little improved.
I have also seen a drastic reduction in the number of O2 customers actually using the forum. I logged off early this morning at 1:30am and logged on again at 11:30am (that's dedication for you!). There were just 10 new posts (not including spam). It's the same this evening, only 5 new posts between 6pm and 8pm.
This has been evident for weeks and I think more people are using Twitter. Has anyone else noticed this??

[perksie Level 58: Overseer]

I don't think it's Twitter, as the Thinkbroadband forum is also very quiet, I know it's the holiday season but still..........

[jonsie Level 60: Scholar]

There seems to have been a steady decline the last couple of months, I know we haven't had the iphone annual circus yet but even so...?