Solved: Text Messaging o2 Mobiles From BT Network - Page 2

airsgian · ‎01-02-2016

For years I have used my BT landline to text messages to my family on the o2 network. About 2 weeks ago, this facility failed and I have done everything to try to sort my landline. I have even spent hours on the phone to BT about this. No one has any idea what the issue is.

This morning, I read some posts on BT's forum that others were exeperiencing problems texting o2 networks and it is beginning to seem that this may only be o2 who are affected.

Is anyone else aware of this issue?

Toby · ‎01-02-2016

Hi @airsgian,

I'll talk to rest of the team to make sure they are aware of any potential issues. However, I would advise to let us know via customer service too. When/if I hear any news, I'll report back! Also, if you struggle to get any help via customer service for any reason, send me a message any time.

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airsgian · ‎01-02-2016

@Toby wrote:
Hi @airsgian,

I'll talk to rest of the team to make sure they are aware of any potential issues. However, I would advise to let us know via customer service too. When/if I hear any news, I'll report back! Also, if you struggle to get any help via customer service for any reason, send me a message any time.

Ok, Toby. I'll do that. Thanks for the help.

airsgian · ‎02-02-2016

It seems that things may now be fixed.

Someone on the BT forum has reported that they had success earlier and I have just confirmed this myself now.

I am a happy texter once more.

MI5 · ‎02-02-2016

Good to hear - any indication of the problem?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎02-02-2016

10.5p per text is quite expensive compared to texting from a mobile. Still, glad it's working for you again

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎02-02-2016

Wonder if this was linked to the problem?

http://community.o2.co.uk/t5/Off-topic/BT-Broadband-network-trouble/td-p/945336

In that it seems BT network had many issues over the past couple of days

Veritas Numquam Perit

Curr946 · ‎03-02-2016

Bt through in some texts as sweeteners at times. Still don't see point tbh.

Current Phone: Sony Xperia XZ Premium

airsgian · ‎03-02-2016

@MI5 wrote:
Good to hear - any indication of the problem?

Not yet. But as has been mentioned here, I did wonder if the recovery from the break in service yesterday which BT experienced had sorted things.

Cleoriff · ‎03-02-2016

@airsgian wrote:
@MI5 wrote:
Good to hear - any indication of the problem?
Not yet. But as has been mentioned here, I did wonder if the recovery from the break in service yesterday which BT experienced had sorted things.

BT have this morning confirmed their outage was due to a router problem which 'is now fixed'....

Veritas Numquam Perit

MI5 · ‎03-02-2016

That's the second router problem they've had in the last couple of weeks!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)