Hi! I need a bit of a rant. I've been a pay monthly customer with o2 for a year now, i've been loyal and i've paid all my bills on time, my question is, if im being a good customer to o2 WHY AREN'T THEY BEING A GOOD PROVIDER?!
I'm 1 year into my contract and my phone has stopped getting service, thus i cannot use the service i'm paying £27 a month for. I go on the phone to o2 and complain about it and i get the same answer every time: "our engineers are working on it miss woodward, please give it a couple more days"...i first reported this problem 6 months ago and they refuse to give me any compensation for it! They even have the nerve to suggest i terminate my contract, but still pay the £300 termination fee for the pleasure!
I'm really angry with o2 but they dont seem to be doing anything about my service!
grrrr 
Hello and Welcome to the Forum,
I'm assuming you have downloaded the MYNETWORK App to log the masts yourself.
Have you thought about using Tugo if you have home broadband on your wifi in the interim.
As you say your a year into your two year contract so I'm assuming up to now you have been reasonably happy with your service, however a rant is justified.
Are your masts reporting issues using the Service Checker via your full postcode here http://status.o2.co.uk
All Neteork do cover outages in their Terms and Conditions , however if you keep a log of the outages they may look at a Goodwill Gesture when your Services have been returned.
It's reasonable to expect outages but it's not reasonable to have prolonged periods.
Perhaps let us know how you get on.
I'm assuming you have downloaded the MYNETWORK App to log the masts yourself.
Have you thought about using Tugo if you have home broadband on your wifi in the interim.
As you say your a year into your two year contract so I'm assuming up to now you have been reasonably happy with your service, however a rant is justified.
Are your masts reporting issues using the Service Checker via your full postcode here http://status.o2.co.uk
All Neteork do cover outages in their Terms and Conditions , however if you keep a log of the outages they may look at a Goodwill Gesture when your Services have been returned.
It's reasonable to expect outages but it's not reasonable to have prolonged periods.
Perhaps let us know how you get on.
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Is this a seperate issue to the one you were talking about here? http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Where-do-I-stand-Iphone-4-1-year-into-con...
- 16454 Posts
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@Anonymous I am asking the op not you
