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REALLY terrible service from O2,,i mean TERRIBLE, wasting my time and money

Anonymous
Not applicable

I rang O2 as i had returned my new phone (faulty) - I then contacted online support (waited over half an hour to actually communicate with someone), they told me that my contract had been cancelled and I would have to re - upgrade. They gave me the number. I rang the number, I waited 52 minutes on hold, to get through to a human being, who told me (shirtily) that I couldn't upgrade and I would have to go through to repairs and returns. I asked to speak to a manager as I wasn't happy about wasting my time and money. I was then put on hold for a further 30 minutes AND I HUNG UP. I went back online, this time the person told me she could arrange the upgrade. I got the phone and it was a REFURBISHED one! No mention of this at all in the dialogue. It was sent straight back. I have now spent more time ringing O2...... really bad mis-information. WHY are there so many mixed messages. There should be a standard response, terrible, terrible service for a company this size and for a customer who has been with O2 for over 20 years.

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jonsie
Level 94: Supreme
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Registered:
Message 11 of 14
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Anonymous
Not applicable
Hope so.
Message 12 of 14
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MI5
Level 94: Supreme
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Registered:
If you have proof that the phone has been signed for by O2 scan it and send a copy in with a complaint or call CS and explain that you have signed proof that O2 have received and ask them to trace it.
http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 14
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Anonymous
Not applicable
Hey @Boab! Any updates on this? were you able to solve it?Let us know...
Message 14 of 14
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