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Positive feedback

Anonymous
Not applicable

Thank you to Scott from the support centre (phone).
I was horrifed when I received a £97 bill which he managed, with patience, to sort out for me.

Call centers need more people like Scott.

Someone from O2 management should go and find him and give him a pat on the back.

 

Message 1 of 23
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perksie
Level 69: Guiding Light
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Welcome to the forum.

 

Good post, always welcome here. slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 23
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Liquid
Level 44: Clearly Talented
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Good news again:)

Glad there is good customer service out there:)
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
Message 3 of 23
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Toby
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I'll try and pass this on Lalone!
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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• Want to have a chat? Drop me a direct message.

Message 4 of 23
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jonsie
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Another nice post. There are more good advisers than bad in customer service and it's frustrating for them when they can answer around a hundred calls a day and only get feedback for one complaint. It's nice when customers take the trouble to post about a good experience!:smileyhappy:

Message 5 of 23
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Anonymous
Not applicable
Thanks so much for sharing this, Lalone. Toby will be in touch to get a few more details to see if we can find the advisor and pass your feedback along.

Cheers,
Leonard
Message 6 of 23
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Anonymous
Not applicable

Can we have sort of happy feedback section where all the positive posts are shown

Message 7 of 23
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perksie
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@Anonymous wrote:

Can we have sort of happy feedback section where all the positive posts are shown


Someone usually comes along to spoil it with a complaint. slight_frown

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 8 of 23
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jonsie
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Anonymous
Not applicable

yeah true & there is an appropriate name for mood swingersSmiley Very HappyLeonard/Toby lock this happy threadSmiley LOLa nice one for a change

Message 10 of 23
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