I wanted them to admit theres an issue with their network in my area which didn't happen as I'm sick and tired of getting responses from O2 along the lines of 'we are investing £1 million a day in our network' Perhaps if these people actually got off their backsides and stepped out of their ivory towers from time to time, they might get some sort of idea what O2 customers do actually have to put up with in areas where their network is poor and smart phone use is impossible on O2. I also want an explanation from O2 as to why every other UK network can and does provide 3G in the location in question apart from O2.
O2 are normally perfectly happy to admit network issues, if your signal has decreased and O2 have advised the network has been checked and is ok then there may be external factors involved. I don't think o2, or any other network, would be happy to discuss in depth why they haven't provided 3G in X area, it's commercially sensitive information.
O2 have NEVER ONCE admitted there is a network issue in my location which which why I have major issues with them. EVERY single time they tried to blame MY handset or MY SIM card - there's nothing wrong what so ever with either. Do they seriously think that changing my SIM cad multiple times is going to make a difference when I had 3G working in other locations? I was also categorically told on more than one occasion that any further network issues I raised with them WOULD NOT be escalated either. ####
See you cannot even post anything negative about O2 before you get moderated. It's pathetic the way these forums are operated by O2. They don't post anything but read them and delta anything negative posted about O2.