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Level 2: Apprentice
Kayode
Posts: 4
Registered: ‎20-12-2012

PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

I have tried in so many ways to find out why O2 does not afford its Pay As You Go users the ability to keep track of their calls, text and data usage online as is allowed O2 Pay Monthly users and also users of almost every other UK phone network regardless of whetheir its a pay monthly or pay as you go line.

I was told by O2 customer services that if I want a breakdown of my call usage, I would have to write an application to some address and pay £10 for the documents to be posted to my home address. Can you believe that. It sounded so pathetic and unprofessional at the time.

Not only that, pay as you go users are also denied call waiting. O2, please could you please explain why in this day and age of advanced software programming such simple services are denied Pay As You Go users when the likes of Vectone Mobile, GT Mobile, Lebara Mobile, Lycamobile, etc. all provide these services for all categories of their users not to talk of the bigger networks. O2 Pay As You Go Users, pleaserespond if you support this post and lets ask O2 for change. O2 Pay As You Go Users want to be able to view their Calls, Texts and Data usage online. O2, please listen and act.

 

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MI5
Posts: 17,193
Topics: 180
Solutions: 2,364
Registered: ‎04-04-2012

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

The simple answer is that O2 would rather have you on a contract. If you ask Leonard nicely he will follow up the request for you so at least you'll know its been raised with Management.
Samsung S3 i9305 Dual SIM Three UK / giffgaff
HTC One O2 4G Unlimited
Samsung ATIV s EE 4G
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Level 25: Hard Hitter
steersy
Posts: 1,466
Registered: ‎14-11-2012

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

[ Edited ]

I can't say I know a lot about the PAYG phones as always been on contract. 

My first thought though was that contract customers are paying for those services and if PAYG gets them then that cost will need to be allocated somewhere which more than likely will result in call costs increasing. 

You say other companies offer call waiting or itemimised bills, what are the costs of calls/texts/data compared to O2? 

I honestly do not know hence why I am asking.

My Opinions are my own but if you do not like them it is because I am telling you the way it is.
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stuart1983
Posts: 4,189
Kudos: 214
Solutions: 189
Registered: ‎22-04-2012

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

You can go into my o2 and check how many text & minutes You have left. Also to stop using lots of data, turn off mobile data & use wifi where possible

iphone 4 16gb o2 unlimited, iPad 2 16gb wifi only
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Level 25: Hard Hitter
steersy
Posts: 1,466
Registered: ‎14-11-2012

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

They want a itemised bill and call waiting which is not offered to PAYG customer on O2 fella.

My Opinions are my own but if you do not like them it is because I am telling you the way it is.
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Level 25: Hard Hitter
steersy
Posts: 1,466
Registered: ‎14-11-2012

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

[ Edited ]

I was intrigued by the call waiting so had a look on the biggest Phone company is the UK (or was) BT and they charge £.3.30 for call waiting

My Opinions are my own but if you do not like them it is because I am telling you the way it is.
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Level 2: Apprentice
Kayode
Posts: 4
Registered: ‎20-12-2012

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

Here are the some call typical rates: for GT Mobile: GT Mobile to GT Mobile Calls Free* GT Mobile to GT Mobile SMSFree* USA Calls4p/min Europe from1p/min UK Landlines5p/min UK other mobiles10p/min National & International SMS9p/SMS for Vectone Mobile: Landlines - 10/min Mobiles - 15p/min Texts - 10p for Lebara Mobile: National Tariff National Tariff Other UK Mobile 10p Lebara to Lebara call* 0p UK Landline** 5p UK Text Messages(to non Lebara Numbers) 12p International Text Message 12p Lebara to Lebara SMS* 0p Picture Messaging 45p Video Messaging 45p Voice Mail 10p Emergency Calls FREE Lebara to Lebara call (without topup) 15p Lebara to Lebara SMS (without topup) 15p Internet per MB (after first 1Mb) 15p To 070 prefix personal numbers 79p Calls to 5588 (topup & balance check) FREE Calls to 5588 to talk to a customer service advisor 10p These are networks which do not have the customer base of O2 nor the infrastructure and in the case of GT Mobile they piggyback off O2 to provide a service for their customers. I see no reason why O2 cannot accommodate this service for its customers.
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adamtemp64
Posts: 13,038
Topics: 212
Kudos: 889
Solutions: 971
Registered: ‎13-08-2008

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

@Kayode what about non virtual mno i.e. ee vodafone? as they like o2 have to pay to maintain the network staff etc vmno just buy bandwith from one of the others so not a fair comparison as they have little running costs and work on a small margin for profit.

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Level 25: Hard Hitter
steersy
Posts: 1,466
Registered: ‎14-11-2012

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

Unfortunately you have just mentioned the reason. 

They have no overheads, no infrastructure, no costs. 

Do they offer intemised billing?

Do they give you a sim fOC if you need to replace. Do they offer phone repairs or any sales other than sim cards and calls?

My Opinions are my own but if you do not like them it is because I am telling you the way it is.
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Level 2: Apprentice
Kayode
Posts: 4
Registered: ‎20-12-2012

Re: PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

No disrespect to you guys justifying why O2 is not able to allow its Pay-As-You-Go customers access their usage online, but it if these small networks don't have overheads then what about T-Mobile which allows it's pay as you go users access to the details of last 300 calls online. Orange equally does this. Please take the pain to verify.

 

My post is all about service and giving customers what they could get elsewhere. I am trying to make a valid point for improved services for Pay As You Go Customers and nothing more. My reference to smaller networks was to state the fact that these 'new in the market' networks realised what is important for cornering the market. Everything matters!

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