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On hold for 37 minutes and counting - do they know what customer service is?

Anonymous
Not applicable

On hold for 37 minutes and counting - trying to get PAC code for a Business Phone...

 

No wonder they are losing customers.

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Anonymous
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Try online live chat for a pac Code.

http://www.o2.co.uk/contactus
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Anonymous
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Try online live chat for a pac Code.

http://www.o2.co.uk/contactus
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Bambino
Level 84: Resplendent
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We do sympathise. The excuse of being overloaded with iPhone 6 and Note 4 orders is growing very tired. It's just plain old bad customer service.

I DO NOT WORK FOR O2



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Anonymous
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understandably frustrating but be patient......it'll be worth it longterm!

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viridis
Level 56: Guvnor
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If it still works you can try texting the word "CHAT" to 802802
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MI5
Level 94: Supreme
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Live chat won't give you a PAC anymore I'm afraid - You can only get one by calling.
As you are a business customer you should call 8002
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Anonymous
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Hi Guys.

As I've always suggested among with others that contacting Live Chat as another avenue for a PAC Codes I decided to ask officially.

Toby has today confirmed that Online Live Chat can indeed deal with PAC Code requests.

Thank you @Toby for looking at that for the forum. 😄
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