O2 rip you off

[Anonymous]

In December I upgraded my phone,I rang customer services and requested an unlock code for my old phone so my wife could use it as it was a smartphone.I spoke with a foreign lady,I assume their call centre is abroad,and she assured me she'd sort it,it never happened! Well today I decided to request the code again as my wife's old phone has died,I received a message from O2 saying they couldn't provide me with a code as the IMIEI number did not belong to one of their phones!

So hang on a minute,you take out a contract and they say the phone you pick is worth X hundred pounds,you do an upgrade when you renew your contract and then they expect you to just dump your old phone? Seems like someone is trying to rip me off,if that is how they want to play it then at the end of your contract they should reimburse you for a large portion of the cost they charge for the phone.

I shall be making a post on facebook and all of the other forums I frequent and warning people about this practice,and next time my contract is up I'll be going with another provider,one that has a decent call centre staffed by people that do as they are asked,and more importantly a company that doesn't see it's customers as cash cows.DISGUSTING!

[MI5]

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@Anonymous wrote:

you are too quick MI5. I tried to post and it shot me out losing all my work so I just tested it to see if it would work without me typing it all again, once it worked I retyped everything above 🙂

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Sorry dude....

You can get extra data if you run out and usually CS with goodwill you some extra if you call them.

But, the emphasis here is on CALLING - No one on here will use live chat for anything important as they will get it wrong 90% of the time.

[jonsie]

Live chat also have no mandate to give goodwill gestures. Half of the time they just feed you like a mushroom.

[Anonymous]

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@Anonymous wrote:

In December I upgraded my phone,I rang customer services and requested an unlock code for my old phone so my wife could use it as it was a smartphone.I spoke with a foreign lady,I assume their call centre is abroad,and she assured me she'd sort it,it never happened! Well today I decided to request the code again as my wife's old phone has died,I received a message from O2 saying they couldn't provide me with a code as the IMIEI number did not belong to one of their phones!

So hang on a minute,you take out a contract and they say the phone you pick is worth X hundred pounds,you do an upgrade when you renew your contract and then they expect you to just dump your old phone? Seems like someone is trying to rip me off,if that is how they want to play it then at the end of your contract they should reimburse you for a large portion of the cost they charge for the phone.

I shall be making a post on facebook and all of the other forums I frequent and warning people about this practice,and next time my contract is up I'll be going with another provider,one that has a decent call centre staffed by people that do as they are asked,and more importantly a company that doesn't see it's customers as cash cows.DISGUSTING!

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[MI5]

Anything we can help with @Anonymous ?

[Cleoriff]

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@MI5 wrote:

Anything we can help with @Anonymous ?

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Not sure.....let's hope they come back...?

[MI5]

Yep, that's why I tagged 'em.....

[Cleoriff]

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@MI5 wrote:
Yep, that's why I tagged 'em.....

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Fantastic....:smileytongue:

[MI5]

Good grief !

[jonsie]

Maybe just an agreement with he post....or maybe not