It's all that O2 currently sell directly so any new contract or upgrade will be refresh. You may (just) be on a non refresh contract from O2 but it will be up for renewal now as Refresh has just turned 2 years old.
If you took a contract from anywhere else other than O2 it won't be refresh.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.
This is not Customer Service so we are unable to help with account specific issues.Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)