on 07-10-2013 15:53
on 07-10-2013 15:53
My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. Are they a bonafide company? Today they (Aerial) sent me a letter saying I'm due a monthly refund for not getting a new phone, and want my bank details including account no and sort code. Is this all OK? I tried getting help with an O2 online advisor but they couldn't help me and now my mobile phone has stopped working. Screen looks fine but I cannot send or receive calls or texts since asking for help!!!
on 27-01-2015 20:17
on 27-01-2015 20:17
on 27-01-2015 22:43
on 27-01-2015 22:43
Despite the vast amounts of complaints about Aerial...O2 continue to use them. I just think we are all wasting our time as they aren't listening... either to us...or people who are being conned by this company.
It beggars belief to me. When I worked for the NHS, they started contracting out some services to third parties. If these companies didn't meet set criteria our hospital had no problem terminating their contracts
Veritas Numquam Perit
on 27-01-2015 22:48
on 27-01-2015 22:48
on 28-01-2015 00:31
on 28-01-2015 00:31
@Cleoriff wrote:
When I worked for the NHS, they started contracting out some services to third parties. If these companies didn't meet set criteria our hospital had no problem terminating their contracts
But unlike Tesco and other large companies, perhaps NHS didn't receive payments from their preferred suppliers
on 28-01-2015 00:34
on 28-01-2015 00:34
@Beenherebefore wrote:
@Cleoriff wrote:When I worked for the NHS, they started contracting out some services to third parties. If these companies didn't meet set criteria our hospital had no problem terminating their contractsBut unlike Tesco and other large companies, perhaps NHS didn't receive payments from their preferred suppliers
Of course.... there is that 'business practice' that I failed to consider
Veritas Numquam Perit
on 29-01-2015 09:52
on 29-01-2015 09:52
O2 should, if they want to remain in shady business with this partner, at least insist Arseial are upfront with customers instead of trying to deceive people into thinking they are dealing directly with O2.
on 25-02-2015 19:11
on 25-02-2015 19:11
Hello Guys,
I'm in the same situation
received an offer that was better than my actual contract
double data keeping the same quatity of minutes and unlimited txt for a cheapest price
after a 2 bills the amount increased almost the double
trying to cancel the contract
what else can i do ?
on 25-02-2015 19:13
on 25-02-2015 19:13
on 25-02-2015 19:13
on 25-02-2015 19:13
What are the extra charges for?
on 25-02-2015 19:27
on 25-02-2015 19:27
Make sure they haven't put you on a business contract. This has happened a lot with Aerial
Veritas Numquam Perit