O2 or Aerial - who am I with? and why has my phone stopped working when I tried to ask O2 online?

[Anonymous]

My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. Are they a bonafide company? Today they (Aerial) sent me a letter saying I'm due a monthly refund for not getting a new phone, and want my bank details including account no and sort code. Is this all OK? I tried getting help with an O2 online advisor but they couldn't help me and now my mobile phone has stopped working. Screen looks fine but I cannot send or receive calls or texts since asking for help!!!

[Toby]

Hi @Cleoriff,

All I did was point out that there was a customer who was in need of assistance. Aerial took on all the work to resolve it

[Anonymous]

hi

i have a similar issue with the business account. And i sent PM to you?

Could you help me look at it?

Thanks

[Cleoriff]

Hi @Anonymous Did you send a PM to @Toby? If so I will mention him in this post so he can respond to you..

[Anonymous]

yeah.I have sent pm to him:)

[jonsie]

It's possible he won't pick up or reply to your PM until Monday now....

[Cleoriff]

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@Anonymous wrote:
yeah.I have sent pm to him:)

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It will be Monday at the earliest then....

[Anonymous]

That's fine. anyway, There is nothing i can do right now

[Toby]

Hi @Anonymous,

I've responded to your PM, so get back to me when you get a sec

[Anonymous]

yeah Ihave replied you.

[Damianr]

Hi, my elderly parents were somehow put onto a business contract at an 02 store in Milton Keynes in 2013. Have subsequently found out that this contract is owned by ariel and this was agreed in a 6 minute conversation over the phone. I do not believe this to be correct as my father who uses the phone is not actually contract holder. I have asked for a copy of the call. Any ideas?