O2 or Aerial - who am I with? and why has my phone stopped working when I tried to ask O2 online?

[Anonymous]

My 02 contract was up for renewal and someone claiming to be from 02 phoned and offered me a new deal for 24 months. My contract now seems to be with Aerial but my bank Direct Debit is still with 02. Are they a bonafide company? Today they (Aerial) sent me a letter saying I'm due a monthly refund for not getting a new phone, and want my bank details including account no and sort code. Is this all OK? I tried getting help with an O2 online advisor but they couldn't help me and now my mobile phone has stopped working. Screen looks fine but I cannot send or receive calls or texts since asking for help!!!

[Anonymous]

The OP has a right to request a copy of the call recording.

Based on what the OP has put here then this would be fraud.

[Cleoriff]

Despite the vast amounts of complaints about Aerial...O2 continue to use them. I just think we are all wasting our time as they aren't listening... either to us...or people who are being conned by this company.

It beggars belief to me. When I worked for the NHS, they started contracting out some services to third parties. If these companies didn't meet set criteria our hospital had no problem terminating their contracts

[Anonymous]

I think @Cleoriff you have hit the nail on the head.

O2 aren't listening

[Beenherebefore]

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@Cleoriff wrote:

When I worked for the NHS, they started contracting out some services to third parties. If these companies didn't meet set criteria our hospital had no problem terminating their contracts

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But unlike Tesco and other large companies, perhaps NHS didn't receive payments from their preferred suppliers 

[Cleoriff]

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@Beenherebefore wrote:

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@Cleoriff wrote:

When I worked for the NHS, they started contracting out some services to third parties. If these companies didn't meet set criteria our hospital had no problem terminating their contracts

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But unlike Tesco and other large companies, perhaps NHS didn't receive payments from their preferred suppliers 

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Of course.... there is that 'business practice' that I failed to consider

[jonsie]

O2 should, if they want to remain in shady business with this partner, at least insist Arseial  are upfront with customers instead of trying to deceive people into thinking they are dealing directly with O2.

[Anonymous]

Hello Guys,

I'm in the same situation

received an offer that was better than my actual contract 

double data keeping the same quatity of minutes and unlimited txt for a cheapest price

after a 2 bills the amount increased almost the double

trying to cancel the contract

what else can i do ?

[MI5]

Not much now unfortunately - These shisters have got you by the short and curlys 😞

[jonsie]

What are the extra charges for?

[Cleoriff]

Make sure they haven't put you on a business contract. This has happened a lot with Aerial