O2 mobile fails to connect at London Underground stations using VM WiFi

[Anonymous]

I've asked at three local London O2 outlets why my mobile no longer connects to Virgin Media WiFi at the tube stations and no one has a clue. It used to connect but now won't.

I'm on PAYG and I've topped up very recently. My friend has the same issue, so its not just me then.

see http://www.o2.co.uk/connectivity/wifi-london-underground

Yes O2 WiFi is installed and my mobile is registered to use it.

Anyone else have this problem?

[Cleoriff]

Have a look at this thread @Anonymous A solution was found which worked...

http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-connect/m-p/668565#M11934

[MI5]

You are the second one today so it maybe a wider issue but try resetting your device MAC id from the system http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conne...

[Cleoriff]

Yes ...as this is the second poster then maybe the WiFi itself is having a 'bad day'

[MI5]

It's probably being "improved"

[Anonymous]

Yes i am having the same problem. I have a Samsung galaxy a3 2016 fone and it won't connect either. When i called o2 the guy i spoke to was so rude and couldn't care less. I will be making a report against him. He had no clue what i was talking about and even had the guts to end the call on me. I only needed someone to help me with my problem. But when i called back to talk to someone else, she said my phone is not compatible with the service and I was like really? This a recent 2016 phone how can it not be compatible, it doesn't make sense. Since when did wifi on underground start depending on the phone model? And even if that was the case, not for a phone like this one, it's recent and android and Samsung galaxy brand so i don't get it. But yea, i am having same problem, and my one is even a monthly price plan too so that makes it even more mysterious.

[MI5]

I wouldn't worry or panic as it sounds like it's an underground issue, not phone related at all.

[Martin-O2]

Hey guys, 

Those of you having difficulties with accessing the underground wifi please try the suggestion posted by @MI5. If it fails to help let me know and I can raise this with the team. 

[Cleoriff]

I think, as this is the third person who has complained on here today it's probably an issue affecting the underground Wifi itself and not phone related @Martin-O2

[MI5]

All the clues are there.