O2 are the worst EVER! Ordering Moto 360 - Page 7

Anonymous · ‎25-09-2014

Ok, 3 days ago I tried to pre-order the Moto 360. I tried online and got this error;

Oops, your order hasn’t been submitted.

We’re sorry but something went wrong when we tried submitting your order and it hasn’t been completed. Please try again later.

I tried later. I tried lots of times. I tried different PC's. Different browers. Tied from my phone brower. Fail after Fail. I tried different credit cards.

I tried calling the sales line, to let them try. Failed.

Each time you try over the phone, you need to give them a different email address. I have given them 9 emails in failed attempts.

The Moto 360 costs £199. When I called my credit card companies to see if there is any issues they said no. Both card are fine. One Visa one Mastercard, no blocks, no issues. They also said, that they could see THREE authorised O2 transactions on each card. So O2 have stolen £1200 of my credit balance and not even given me an order!

I have spoken to O2 via phone and chat. Told them what has happened and they do nothing. They say unless they see and order they can't do anything. Apparently, and this is a joke to me, you give them your card details, they can make a charge on your credit card, a valid one and get an authorisation code from the bank that the transaction was good. But then, if their system fails and there is no order, they dont even keep a record of this charge on your account. They have absolutely no idea about it and have no person in the O2 than can investigate anything to do with card charges. So they can happily rack up £1200 of transaction on your cards and have no record of even doing this, none!!! unbeleivable. Sounds like fraud to me. How can they not keep a record of charges they raise aginst a customer??? They say they have no order and that is why? That has nothing to do with it! if they make a charge on a customers card they should be keeping a record of this, regardless of wether they f**k the order part up or not, they should still be able to know they charged a card.

So, 3 days of trying, by numerous methods. I still have no order. I have £1200 of transactions on my cards. O2 have not even got any visability of the transactions, even though they placed the transactions on my 2 banks using card details I provided O2.

I wanted to pre-order this to get it early. Impossible with O2. They are clueless.

They are the worst, most unprofessional company I have ever had to deal with.

Anonymous · ‎05-10-2014

I was told, after getting the same emails as you and contacting them, that it was out of stock too, as per the chat I pasted in above. But then still got the disptach email next day. To be honest, I think they just say "in stock" when they are epxecting it shortly. Don't think they really have a clue when they come in or how many they are getting. The moto was meant to be in O2, John lewis, tesco & amazon. The first 2 have them, and seem to have sold out and instantly. My advise would be keep a keen eye on Amazon;

http://www.amazon.co.uk/dp/B00NBU1OMY

You can't pre-order but you can register to notify when in stock. They must be due their first batch soon. Just be ready for that email and get your order in quick. I dont think anyone is getting the silver one before november, so I'd not hold out for that if you want one as I think as soon as blacks come on amazon they well seel out in hours. Tesco, well idk what they are like for getting things early?

Good Luck!

Anonymous · ‎05-10-2014

What date and time did you order Mike-88 out of curiosity?

Anonymous · ‎05-10-2014

I would think checking the status of an order was pretty low level to be honest...

Anonymous · ‎05-10-2014

My order was placed;

2 October 2014 22:44

(as soon as i saw "In STOCK")

Anonymous · ‎05-10-2014

@Anonymous wrote:
My order was placed;

2 October 2014 22:44

(as soon as i saw "In STOCK")

3rd October 2014 15:55

That was my order date. Only ordered as it stated "in stock". I have had the despatching soon email though (twice now actually), so hopefully the "despatched" one comes early this week.

EDIT: Just head from father in law, he ordered not long after me and he received an out of stock text! Even though the website stated in stock at time of ordering.

Cleoriff · ‎05-10-2014

Just checked Amazon...and these are showing in stock? (unless I am looking at it all wrong)

http://www.amazon.co.uk/Motorola-Smartwatch--Light-Chrome-Leather-Grey-Strap/dp/B00NBU1OAQ/ref=sr_1_...

Veritas Numquam Perit

Anonymous · ‎05-10-2014

@Cleoriff wrote:
Just checked Amazon...and these are showing in stock? (unless I am looking at it all wrong)

http://www.amazon.co.uk/Motorola-Smartwatch--Light-Chrome-Leather-Grey-Strap/dp/B00NBU1OAQ/ref=sr_1_...

That's not from Amazon themselves though, just an Amazon seller.

Cleoriff · ‎05-10-2014

@Anonymous wrote:
@Cleoriff wrote:
Just checked Amazon...and these are showing in stock? (unless I am looking at it all wrong)

http://www.amazon.co.uk/Motorola-Smartwatch--Light-Chrome-Leather-Grey-Strap/dp/B00NBU1OAQ/ref=sr_1_1?ie=UTF8&qid=1412510136&sr=8-1&keywords=Moto+360
That's not from Amazon themselves though, just an Amazon seller.

Yes I saw that....but showing as available is what I meant....:smileywink:

Veritas Numquam Perit

Anonymous · ‎05-10-2014

Does anyone else have problems finding the 'My Orders' section of 'My O2' website? Because I cannot for the life of me find it, despite the email from O2 telling me to look there!

Anonymous · ‎05-10-2014

That's not from Amazon themselves though, just an Amazon seller.
Yes I saw that....but showing as available is what I meant....:smileywink:

They are not really instock from them, if you click though.. 1st nov dates

If you do a seatch for "moto 360" from the main search, you get the "real" amazon box at the top. From there you can clkick this link;

http://www.amazon.co.uk/dp/B00NBU1OMY?ie=UTF8&pf_rd_m=A3P5ROKL5A1OLE&pf_rd_s=desktop-auto-sparkle&pf...

And register when Amazon get them in stock.